In the wake of rising cyber sabotage on social media platforms, Instagram and Facebook parent, Meta, is making it easier to recover your hacked Instagram and Facebook accounts by introducing a new unified support hub.
Instagram’s new security hub is available on both Android and iOS, providing a set of tools that allow users to report problems, secure their accounts and recover them after a hack. ‘It also includes an AI-powered search assistant to guide users through issues step by step.
The global rollout of this hub is expected in the near future, and indicates Meta’s remarkable strides to improve its support systems.
For years, users have complained about slow, confusing and often unresponsive help after losing access to their accounts, but this hub by Meta centralises support into one place in a bid to remove the hassle to navigate recovery options.
The Facebook maker claims it’s latest AI-driven and behaviour-based security tools have already helped reduce new account hacks by more than 30%. It also reported an improvement in hacked-account recovery rates, suggesting that the updated protections are effective.
The update is essential for anyone who has ever worried about losing their Instagram or Facebook account — particularly creators, professionals and small businesses who rely on social media for work.
Meta is currently testing this new security hub on Facebook, and has plans to expand it to Instagram and potentially WhatsApp. This way, the tech giant seems to be setting a new standard for account support in the social media industry.
